Discover top-quality maintenance and parts for all your electric bicycle needs at BKRE.
BKRE offers a price match guarantee, ensuring customers get the best price available for their e-bike parts and accessories.
Utilizing the BKRE Co-Create Platform can lead to reduced repair costs by providing access to custom-made parts for broken e-bike components.
The BKRE Spare Parts Co-Create Platform is a space where e-bike users and shop owners can collaborate to find and create spare parts for electric bikes. If your battery, motor, controller, display, sensor, or brake is broken, you can share this on the platform, and BKRE will try their best to find and upload the needed part to their website to help others fix their e-bikes and get back to riding.
BKRE has over 10 years of experience in electric bike repair parts, making them a reliable choice. They offer OEM parts for various brands and specialize in making bike repair straightforward and enjoyable. Plus, they have a Price Match Guarantee, ensuring you get great value.
BKRE offers worldwide shipping via FedEx, DHL, and UPS. Delivery times vary: E-kits typically take 3-7 business days for US, Canada, and Australia, and 10-20 business days for other countries. Batteries take 15-30 business days, while wheelsets take about 15-20 business days. Other items are usually delivered within 5-7 business days. Note that remote area deliveries may incur additional charges, and COVID-19 may affect delivery times.
BKRE has a strict no returns or exchanges policy for all sales, except for defective products. If you receive a defective, damaged, or incorrect product, you may qualify for a return or replacement. You must contact BKRE within 2 days of receiving your order and provide proof of purchase and evidence of the defect.
Once BKRE receives and inspects the returned product, they will notify you by email about their decision. Depending on product availability and the condition of the returned product, BKRE will issue a full or partial refund or send a replacement. If there are missing parts or user-caused damage, a restocking fee may be deducted from your refund. Processing time for refunds or replacements is up to 7 business days.
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BKRE, short for Ebike Repair Factory, specializes in providing all essential maintenance and replacement parts for electric bicycles. Catering to a wide array of brands, including custom ones, BKRE prides itself on making e-bike repairs accessible and straightforward. Customers can find everything from batteries, motors, controllers, displays, and sensors to brakes, ensuring their e-bikes run smoothly and efficiently. With a co-create platform, BKRE invites users and shop owners to share specific repair needs, aiming to stock those hard-to-find parts that get bikes back on the road, allowing riders to enjoy their e-bikes once again.
Founded in 2009, BKRE boasts over a decade of expertise in the electric bike industry, emphasizing a commitment to quality and customer satisfaction. The team’s extensive knowledge is evident through their comprehensive selection of OEM parts designed for various specialized uses. BKRE also stands by its competitive pricing with a Price Match Guarantee, ensuring customers receive top-notch products without breaking the bank. The company’s mission is to simplify the repair process, making it a hassle-free and enjoyable experience for electric bike enthusiasts.
BKRE offers worldwide shipping, aiming to provide the best shipping options regardless of the customer’s location. With multiple shipping methods like FedEx, DHL, and UPS, delivery times range from as quick as 3-7 business days within the US, Canada, and Australia, to 10-20 business days for other countries. While the shop maintains a strict no-returns policy, exceptions are made for defective or damaged items which can be returned or replaced after a review process. BKRE ensures secure transactions by accepting a variety of payment methods, including Shopify payments, PayPal, and Affirm, placing a high priority on customer security and satisfaction.
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