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Discover stylish luxury loungewear designed for comfort and elegance, perfect for any occasion.
Customers who join the #9PMCLUB by signing up with their email address receive 15% off their first order, a perfect start for new shoppers at It’s 9pm.
Shoppers have the opportunity to return orders made between 1st December and 25th December until 9th January the following year, providing a longer window to decide if the purchase is right for them, potentially saving costs on unwanted items.
It’s 9pm has a 14-day return policy, allowing customers to return items within 14 days of receipt as long as they are in the original condition. This policy can help avoid wasting money on items that don’t meet expectations.
In case of receiving defective or damaged items, customers are advised to contact It’s 9pm promptly, ensuring they can have the issue resolved without extra cost, either through replacement or repair.
Shoppers within the European Union benefit from a 3-day cooling-off period, giving them the right to cancel orders within three days of receipt for a full refund, adding an extra layer of financial protection.
To efficiently handle exchanges, It’s 9pm suggests returning the unwanted item and making a separate purchase for the new one, ensuring customers get their preferred item faster without waiting for the return and exchange process.
It’s 9pm prides itself on combining style with comfort through thoughtfully tailored pieces, playful prints, and premium fabrics. Their first collection, “it’s 9pm somewhere”, features hand-painted stars and a nostalgic 70s colour palette that embodies a vibrant, timeless, and soulful aesthetic. What’s more, they produce each style in small runs to minimise waste, making each piece quite the catch for those quick on their feet!
Well, you’re in luck. By joining the #9pmClub and signing up with your email, you can bag yourself a cheeky 15% off your first order. It’s a splendid way to start your journey with It’s 9pm, and who doesn’t love a good discount?
Absolutely, love. For all you festive shoppers, any purchase made between 1st December and 25th December enjoys an extended return period up until 9th January 2024. It gives you plenty of time to decide if your item is a keeper. Outside this period, the standard 14-day return policy applies, so make sure your item is in its original condition, unworn, with tags on, and in its original packaging.
Oh, botheration! Should that ever happen, It’s 9pm asks that you inspect your order upon receipt and reach out to them pronto if there’s any issue with defective, damaged, or incorrect items. They’re keen on sorting out any mishaps straight away to ensure you’re chuffed to bits with your purchase.
If you’re looking to swap your item, the niftiest way is to return the original purchase, and once they’ve accepted it, you trot off and make a new separate purchase for the item you’ve now set your heart on. Keeps things simple and speedy!
Once It’s 9pm has given your return the once-over and approved it, your refund will be zapped back to your original payment method within 10 business days. But, keep in mind, it might take a smidge longer for your bank or credit card company to process and post the refund. If it’s been over 15 business days since the refund was green-lit and you’re still twiddling your thumbs, dropping their customer care a line would be your best shout.
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It’s 9pm presents a unique touch to contemporary womenswear, establishing its roots in the heart of London with a keen focus on luxury loungewear suitable for seamlessly transitioning from day to night. The inaugural collection boasts an array of eye-catching designs featuring hand-painted prints and reimagined artworks that breathe life into premium cotton, viscose, and rayon fabrics. The collection’s versatility is evident through its carefully crafted shapes, ranging from day dresses and smoking jackets to two-piece pyjama sets, all designed to embrace comfort without compromising style.
The brand exudes a passion for fashion that harmonizes style with comfort, encapsulating a belief that what is cherished most should be reflected in everyday attire. This philosophy is brought to life through meticulous tailoring, whimsical prints, and high-quality fabrics, offering a loungewear collection that’s made to be lived in, whether for sleeping, playing, or everything in between. With its first collection, ‘It’s 9pm Somewhere,’ the brand captures a vibrant yet timeless aesthetic, merging hand-painted stars and nostalgic 70s colour palettes with a soulful vibe. Moreover, the initiative to produce each style in small batches underscores a commitment to sustainability by minimizing waste, inviting fashion enthusiasts to swiftly secure their favourites and become part of the exclusive #9pmclub.
Understanding customer satisfaction as paramount, It’s 9pm ensures a straightforward and accommodating return policy. With an extended return period over the Christmas holiday season and a standard 14-day return window, the brand emphasizes ease and flexibility for its customers. Return eligibility is contingent on items in their original condition, with tags intact and in the initial packaging, supported by a receipt or proof of purchase. For returns, It’s 9pm necessitates communication through their designated return portal, ensuring a streamlined process for customer inquiries and returns management while maintaining a close connection with their clientele through prompt assistance for any damages, issues, or exchange needs.
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